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Our Policies

PAYMENT POLICY:

  • Full payment due when the booking is confirmed.

  • Check in starts at 2.00pm and Check out is at 11.00pm.

  • Cancellations 2 weeks prior to the check-in date are eligible to receive a full refund.

TERMS & CONDITIONS:
1. Booking Confirmation
All bookings must be confirmed by the accommodation provider to ensure availability. A booking confirmation will be sent via email once payment is received.

2. Payment Policy
Full payment is required at the time of booking. Accepted payment methods include Visa and Mastercard.

3. Cancellation Policy
Cancellations made 14 days before check-in will receive a full refund.

No refunds will be provided for cancellations made less than 2 weeks before check-in.

4. Check-In and Check-Out

Check-in time is 2:00 PM on the day of arrival.

Check-out time is up to 11:00 PM on the day of departure.

Early check-in or late check-out may be available upon request and is subject to availability.

5. Guest Conduct
Guests are expected to conduct themselves in a respectful manner. Any disruptive behavior may result in eviction without refund.

6. Damage and Loss
Guests are responsible for any damage or loss incurred during their stay. A credit card may be held for incidentals.

7. Liability
The accommodation provider is not responsible for any loss, damage, or injury sustained by guests during their stay.

8. Changes to Terms
The accommodation provider reserves the right to amend these terms and conditions at any time. Guests will be notified of any significant changes.

9. Governing Law

These terms and conditions are governed by the laws of New Zealand.